Find the answers you need, fast and on your terms — so your document pipelines keep running and your team keeps moving.
Through DocuLexis Support Services, our experts provide the insights, knowledge, and hands-on assistance you need to accelerate success in the mission-critical function of intelligent document processing. Whether you have a technical question, a pipeline issue, or need guidance on a new use case — we're here.
Access documentation, product guides, FAQs, and step-by-step troubleshooting for every DocuLexis feature and pipeline component.
Access docs →Log your issue and the right DocuLexis support specialist will respond promptly — with targeted help for your specific pipeline or configuration.
Submit a ticket →Access expert knowledge, release notes, best practices, and tailored training — available anytime for your entire team.
Go to portal →Choose from business-hours support, a dedicated CSM, or 24×7 premium coverage with a dedicated Slack channel.
| Support Component | Standard | Premium | Enterprise |
|---|---|---|---|
| Support hours | Business hours Mon–Fri, 8 am–8 pm regional |
24×5 2-hr blocker response |
24×7 30-min blocker & critical response |
| Named support contacts | 2 | 4 | 6 |
| Dedicated Customer Success Manager | ✕ | ✓ | ✓ |
| Release planning & upgrade support | ✓ | ✓ | ✓ |
| Round-robin support assignment | ✓ | ✕ | ✕ |
| Regular pipeline health reviews | ✕ | ✓ | ✓ |
| Dedicated Slack channel | ✕ | ✕ | ✓ |
| Knowledge base & customer portal | ✓ | ✓ | ✓ |
Talk to us — we'll help you match the right level of coverage to your team size, deployment complexity, and SLA requirements.